Click the button below (Remote SOS Download) to open the link on a new page

On the page that opens Click the DOWNLOAD button

If it doesn't automatically save, Click SAVE (file should now be saved in your File Explorer DOWNLOADS tab

Find the "EAC REMOTE ASSISTANCE" file and double click to open it

Click YES to allow SOS access to your computer

Text or Call 678.467.5382 to provide the Service Tech with the One-Time REMOTE code